Privacy policy

Gentlecore Web Design Services

Effective Date: October 28, 2026
Last Updated: October 28, 2026

At Gentlecore Web Design Services ("Gentlecore," "we," "our," or "us"), your privacy matters.

We are committed to handling personal information responsibly, transparently, and securely. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, https://thegentlecore.com, contact us, request a quotation, or engage our professional services.

By using our website or submitting information to us, you acknowledge the practices described in this policy. Where consent is legally required, we will request it separately.

1. Who We Are

Gentlecore Web Design Services is an independent web development and digital solutions business based in Cebu City, Philippines, founded and operated by Gentle Sevilla.

We provide professional services including:

• Website design and development
• Custom Laravel applications and software solutions
• WordPress and Shopify development
• Customer relationship management (CRM) systems
• Client portals and booking systems
• Domain registration and DNS management
• Website hosting, migration, and maintenance
• Business email configuration
• Graphic design and digital branding
• Technical SEO and website performance optimization

For inquiries about privacy or personal information, you may contact us at:

Gentlecore Web Design Services
Cebu City, Philippines
Email: info@thegentlecore.com
Website: https://thegentlecore.com
Phone: +63 905 4710 998

2. Information We Collect

We collect personal information that is reasonably necessary to respond to inquiries, deliver requested services, administer business relationships, and maintain our website.

A. Information You Provide

When you use our contact or project inquiry forms, we may collect:

• Full name
• Business or organization name
• Email address
• Contact number or WhatsApp number
• Country or general location
• Preferred method of communication
• Website address or domain name
• Requested services
• Project requirements, specifications, and estimated scope
• Existing website or hosting provider information
• Files, documents, images, and other materials you choose to upload
• Messages and additional information you voluntarily provide

Our smart inquiry form may also request information specific to your selected service, such as booking requirements, software integrations, domain configuration needs, or website maintenance concerns.

Please avoid including passwords, payment-card information, government identification numbers, sensitive personal data, or confidential credentials in our general inquiry form unless we have specifically requested them through an appropriate secure channel.

B. Technical and Usage Information

When you browse our website, certain technical information may be collected automatically by our hosting environment, application, or security systems, including:

• IP address
• Browser and device information
• Operating system
• Access dates and times
• Pages requested
• Referral information, where available
• Server logs and technical error information
• Security-related events

This information is used primarily to operate, troubleshoot, secure, and improve the website.

C. Client and Project Information

When you engage Gentlecore for professional services, we may process additional information required to complete your project, such as domain registration details, hosting account information, website content, authorized user details, invoices, business correspondence, and technical documentation.

Personal information processed within a client's own website or application may be subject to a separate service agreement, project contract, or privacy policy maintained by that client.

3. How We Use Your Information

We process personal information for specific and legitimate business purposes, including:

1. Responding to questions and project inquiries.
2. Preparing quotations, proposals, and service agreements.
3. Communicating about ongoing or prospective projects.
4. Designing, developing, deploying, and maintaining websites and software.
5. Configuring hosting, domains, business email, and technical infrastructure.
6. Providing technical assistance and customer support.
7. Managing project documentation, service records, and billing.
8. Diagnosing website errors, monitoring performance, and preventing unauthorized activity.
9. Complying with applicable legal and regulatory obligations.
10. Protecting our legitimate business interests and resolving disputes.

We do not use information submitted for a project inquiry to send unrelated promotional marketing communications without an appropriate lawful basis or consent where required.

4. Legal Basis for Processing

We process personal information in accordance with applicable data protection laws, including Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its implementing rules and regulations.

Depending on the circumstances, our lawful basis for processing may include:

• Consent: When you voluntarily authorize a specific use of your information.
• Contractual necessity: When information is needed to prepare for, establish, or fulfill a service agreement.
• Legal obligations: When processing is required by applicable laws or regulations.
• Legitimate interests: When necessary for proportionate business operations, service improvement, fraud prevention, or website security, subject to your applicable rights.

Where processing requires consent, you may withdraw that consent through the contact information provided in this policy. Withdrawal does not affect processing that was lawful before withdrawal or processing supported by another applicable legal basis.

5. Contact Forms and Project Inquiries

Our website uses a structured inquiry system to collect information about your project and communication preferences.

When submitting an inquiry, you may be asked to review your information and agree to our privacy notice before sending your request.

The information you submit may be stored in our website's application database and delivered through our configured email notification system to authorized personnel responsible for handling your inquiry.

Project attachments may also be stored securely within our hosting environment for review.

We use this information to understand your requirements, contact you, and determine whether our services are suitable for your project.

Submitting an inquiry does not automatically create a binding service agreement.

6. Cookies and Similar Technologies

Our website may use cookies and related technologies to support essential website functionality, maintain application sessions, protect forms, and improve security.

These may include:

• Essential session cookies
• Security and form-protection cookies
• Cookies that remember functional preferences
• Analytics cookies, if website analytics services are enabled

Essential cookies support the website's operation. Non-essential analytics, advertising, or tracking technologies, if implemented, will be subject to applicable disclosure and consent requirements.

You may manage or restrict cookies through your browser settings. Disabling necessary cookies may affect certain website features.

7. Sharing and Disclosure of Information

We do not disclose personal information to unrelated third parties for their independent marketing purposes without an appropriate legal basis.

We may share information with trusted service providers only when reasonably necessary to operate our business or provide requested services.

These may include:

• Website and application hosting providers
• Domain registrars and DNS providers
• Business email and communication platforms
• Cloud storage and backup providers
• Payment and invoicing service providers
• Technical security and maintenance providers
• Authorized contractors assisting with an agreed project

Where applicable, such providers are expected to handle personal information according to their contractual responsibilities and applicable privacy and security requirements.

We may also disclose information when legally required, in response to valid legal processes, or when reasonably necessary to protect rights, property, systems, or individuals.

8. International Data Processing

Gentlecore provides digital services to clients in the Philippines and internationally.

Depending on the service provider, client location, or technical infrastructure involved, personal information may be stored, accessed, or processed outside the Philippines.

Where international transfers occur, we take reasonable steps to use suitable contractual, organizational, and technical safeguards consistent with applicable data protection requirements.

9. Data Storage and Security

We recognize the importance of protecting personal information from unauthorized access, disclosure, alteration, loss, or misuse.

We use appropriate technical and organizational safeguards based on the nature of the information and the risks involved. These may include:

• Access controls and authentication
• HTTPS encryption for website communications
• Server and application security configurations
• Restricted administrative access
• Application maintenance and security updates
• Backup and recovery procedures
• Monitoring and investigation of technical or security incidents

Access to project and personal information is limited to individuals who reasonably require it for authorized business purposes.

No internet-based service, electronic storage system, or transmission method can be guaranteed to be completely secure.

If a personal data breach occurs, we will assess and respond to it in accordance with applicable legal obligations, including notification requirements where relevant.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet contractual commitments, comply with legal obligations, resolve disputes, or establish and defend legal claims.

Retention periods depend on the category of information, the nature of the project, applicable legal requirements, and the continuing need for the information.

Examples include:

• Inquiry information retained while a request is being evaluated or followed up
• Project records retained during service delivery and any applicable support period
• Billing and transaction records retained for applicable accounting and legal obligations
• Technical and security logs retained for operational and security purposes

When personal information is no longer reasonably required, we will delete, anonymize, or securely dispose of it as appropriate, subject to lawful retention obligations and backup procedures.

You may contact us to request information about the retention period applicable to your personal information.

11. Your Data Privacy Rights

Under the Data Privacy Act of 2012 and other applicable laws, you may have the right to:

• Be informed: Understand how and why your personal information is processed.
• Access: Request information about personal data we hold concerning you.
• Rectification: Request correction of inaccurate or incomplete information.
• Object: Object to certain processing activities where permitted by law.
• Erasure or blocking: Request removal, blocking, or restriction of information under applicable circumstances.
• Data portability: Obtain or transfer qualifying personal data where legally applicable.
• Damages: Seek compensation where provided by law for a qualifying privacy violation.
• File a complaint: Submit a complaint to the appropriate data protection authority.

These rights are subject to applicable legal requirements, limitations, and verification procedures.

To exercise your rights, email:

info@thegentlecore.com

Subject: Data Privacy Request

Please explain your request and provide sufficient information for us to identify the relevant records.

We may request reasonable verification of identity before processing requests involving personal information.

You may also contact the Philippine National Privacy Commission through its official website at https://privacy.gov.ph.

12. Third-Party Websites and Services

Our website may contain links to client websites, portfolio projects, social media platforms, technology providers, or other independent third-party services.

These websites operate under their own policies and practices.

Gentlecore is not responsible for the privacy practices or content of third-party websites that we do not control.

We encourage you to review their respective privacy policies before providing personal information.

13. Children's Privacy

Our website and professional services are intended primarily for businesses, organizations, and individuals seeking digital development services.

We do not knowingly solicit personal information directly from children for general marketing or project inquiries.

If we become aware that personal information relating to a child has been collected improperly, we will take appropriate steps to address the matter in accordance with applicable law.

Parents or legal guardians may contact us regarding concerns about a child's information.

14. Marketing Communications

We may occasionally communicate with existing or prospective clients regarding requested services, ongoing projects, renewals, maintenance, or relevant business updates.

Where marketing communications require consent, we will seek the necessary authorization.

You may request to stop receiving optional promotional communications by emailing info@thegentlecore.com.

Service-related communications necessary to fulfill existing contracts or legal obligations may continue where permitted by law.

15. Changes to This Privacy Policy

We may revise this Privacy Policy when our website features, business operations, service providers, or legal obligations change.

When updates are made, we will publish the revised policy on this page and update the "Last Updated" date.

Where legally required, we will provide additional notice or obtain consent before introducing materially different processing activities.

We encourage visitors and clients to review this page periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Gentlecore Web Design Services
Founder: Gentle Sevilla
Cebu City, Philippines

Email: info@thegentlecore.com
Phone: +63 905 4710 998
Website: https://thegentlecore.com

We will review privacy-related requests and respond within the timeframes required by applicable law.